|Course code: ||KPD114E|
|Course title in Czech: ||Communication and Presentation Skills|
|Course title in English: ||Communication and Presentation Skills|
|Mode of completion and number of credits: ||Fulfillment of requirements (4 credits)|
|Mode of delivery: ||full-time, 0/4 (hours of lectures per week / hours of seminars per week)|
part-time, 0/8 (lectures per period / seminars per period)
|Language of instruction: ||Czech|
|Course supervisor: ||Ing. Miluše Bartoňková, Ph.D.|
|Name of lecturer: ||Ing. Miluše Bartoňková, Ph.D. (examiner, instructor, supervisor)|
Ing. Roman Kořán (examiner, instructor, lecturer)
|The objective of this practical course is to develop and practice communication and presentation skills essential for management. Students will become acquainted with a range of presentation techniques, with different aspects of verbal and non-verbal communication in positive and negative situations, and with ways to respond to crises, criticisms, and objections.|
|Course contents: |
|1.||Identifying basic elements of communication: positions, expectations, needs, emotions, experience. Verbal and non-verbal aspects. Importance of context. Self-reflection and self-monitoring as a key to develop communication skills. (allowance 0/0)|
|2.||Importance of non-verbal communication: eye contact, mimics, gestures, body language, comfort zone, touch, use of space, first impressions. (allowance 0/0)|
|3.||Visual communication. (allowance 0/0)|
|4.||Barriers to communication: horizontal, vertical, cultural, language. Attitude, prejudice, territorial defence. Mechanisms of barrier formation. Recognising one's own barriers, importance of feedback. (allowance 0/0)|
|5.||The art of speaking and listening. Active listening, empathy, encouragement, clarification, paraphrase, summary, appreciation. Non-directive dialogue. Avoiding traps in communication. Rules of a dialogue: free information, self-disclosure, questions, pausing, silence. Gaining and maintaining attention and trust. Mirroring. Using the dominant sense for communication. (allowance 0/0)|
|6.||Communication as an incentive: expressing needs through communication, learning about needs, motivational interview, creating a positive social climate. The art of praising others. (allowance 0/0)|
|7.||Manipulation techniques, power-play, coercion, and defence against manipulation. (allowance 0/0)|
|8.||Essential assertiveness. Defence against manipultion and manipulative criticism. Transactional analysis: the parent, adult, and child states. Basic assertive rights and techniques: broken record, assertive No, assertive obligation, negative assertion. Justified and unjustified criticism, aggressive and manipulative criticism, accepting criticism, open-door policy, negative inquiry, asking a favour. (allowance 0/0)|
|9.||Negotiation strategies: competitive win-loss, cooperative win-win, virtual and principial. Hard and soft negotiators, standing the ground, seeking compromise, seeking common interests and benefits, building one's position on one's self-perception. (allowance 0/0)|
|10.||Communicating with difficult individuals. Types of conflict, legitimate conflicts, using conflicts in group dynamics, redefining conflicts as disagreements, conflict management and resolution, conflict prevention. Specific defensive mechanisms in communication. Communicating with certain anomalous individuals. Communication in emotionally difficult situations. Problem prevention and preparing to chair a meeting. Dealing with specific types of trouble makers. (allowance 0/0)|
|11.||Conflict resolution in a group. (allowance 0/0)|
|12.||Persuasive public presentations I (allowance 0/0)|
|13.||Persuasive public presentations II (allowance 0/0)|
|Learning outcomes: |
|Expert knowledge; you should be able to:|
- identify and describe basic elements of communication.
- distinguish various needs as expressed through communication.
- explain the importance of context and the laws of attribution.
Expert skills; you should be able to:
- implement purposefully techniques for active listening.
- recognise and accommodate to the communication style of the other person.
- avoid elementary mistakes in communication. Read body language.
General competences; you should be able to:
- formulate your own ideas and communicate appropriately.
- understand, be understood by, and influence positively people in the office.
- respect age, individual, and other communication-related differences.
|Input knowledge: |
|-- item not defined --|
|Learning activities and teaching methods: |
|Study the basic recommended materials. For further insight, seek out the advanced recommended materials.|
The course is designed as experiential and practical, therefore active participation is of essence.
To successfully complete the course, the following requirements apply:
- A minimum attendance of 40%.
- A book presentation. Guidelines: Prepare a 5-minute presentation about a book of your own choosing with the goal of motivating other students to read it. Outline the content, select interesting parts, and highlight practical points. Topics for presentations will be assigned at the start of the semester
- A PowerPoint presentation. Guidelines: Prepare a 10-minute presentation on a topic of your own choosing. It is important to select a topic close to your expertise and to practise the presentation at home, including the technical aspects, timing, laptop operation. Talk through all the slides at least three times. Be prepared to provide feedback on other students' presentations. Consult with the lecturer if unsure or unclear about the presentation topic.
If you have any doubts about the topic selection, the teacher will consult with you. Can not be deal topics inciting intolerance motivated by social prejudices related to a social group identified on the basic of human race, religion or belief, sex, sexual orientation, national or ethnic origin or other differences. You cannot also use topics supporting socially pathological behaviour.
|Rámcové podmínky zápočtu: |
|Full-time students: attendance, a book presentation, a PowerPoint presentation, see Methodical Instruction.
Part-time students: attendance, assignments, a PowerPoint presentation, see Methodical Instruction.|
|Rámcové podmínky zkoušky: |
|This course is not assessed by means of an examination.|
|Study load: |
|Type of teaching method||Daily attendance||Combined form|
|Lecture/tutorial attendance||0 h||8 h|
|Seminar attendance||52 h||0 h|
|Preparation for lectures/tutorials||0 h||36 h|
|Preparation for seminars||32 h||0 h|
|Homework (self-study batches)||0 h||40 h|
|Preparation and presentation of one´s own seminar paper/essay||20 h||20 h|
|Total||104 h||104 h|
|Recommended reading: |
|HAJEROVÁ-MŰLLEROVÁ, L. Komunikační a prezentační dovednosti. 1st ed. Praha: VŠMIE, 2012. 177 p. ISBN 978-80-86847-58-0.|
|MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. 2nd ed. Praha: Grada Publishing, 2010. 325 p. ISBN 978-80-247-2339-6.|
|HIERHOLD, E. Rétorika a prezentace. 1st ed. Praha: Grada Publishing, 2005. 392 p. ISBN 80-247-0782-9.|
|SCHARLAU, C. Trénink úspěšné komunikace. 1st ed. Praha: Grada Publishing, 2010. 104 p. ISBN 978-80-247-3301-2.|
|KABÁTEK, A. -- LOŠŤÁKOVÁ, O. Obchodní a manažerská prezentace. 1st ed. Praha: Grada Publishing, 2010. 203 p. ISBN 978-80-247-3344-9.|
|WIEKE, T. Rétorika v praxi. 1st ed. Dobřejovice: Rebo Productions CZ, 2005. 205 p. ISBN 80-7234-418-8.|
|PLAMÍNEK, J. Komunikace a prezentace. 1st ed. Praha: Grada Publishing, 2008. 176 p. ISBN 978-80-247-2706-6.|
|EDMŰLLER, A. -- WILHELM, T. Velká kniha manipulativních technik. 1st ed. Praha: Grada Publishing, 2011. 264 p. ISBN 978-80-247-3778-2.|
|DEVITO, J., A. Základy mezilidské komunikace. 1st ed. Praha: Grada Publishing, 2008. 502 p. ISBN 978-80-247-2018-0.|